Contact information

Contact PineGardens

We are a small team and we read every message. If you have a question about sizing, materials, an order, or anything else, reach out directly. We respond within one business day, Monday through Friday.

How to reach us

Email: support@pinegardens.com
Business hours: Monday to Friday, 9:00 AM to 6:00 PM EST
Business name: Manly Chic LLC
Address: 5555 Youngstown Warren Rd, Unit 12, Niles, OH 44446, United States

For order questions, please include your order number in the email subject line. This helps us find your order faster.

What we can help with

Sizing questions: Tell us the outer diameter of your nursery pot and we will tell you which basket fits. You can also check our size guide for a quick reference.
Material questions: Not sure whether seagrass or jute is right for your space? We are happy to explain the difference.
Order and shipping: Tracking updates, delivery questions, or issues with your shipment.
Returns and exchanges: We accept returns within 30 days of delivery. See our return policy for details.
Damaged or incorrect items: If your basket arrived damaged or is not what you ordered, email us a photo and we will make it right.
Care and maintenance: Questions about cleaning, mold prevention, or how to store your basket. Our care guide covers the most common questions.

Not sure which basket fits your pot

Sizing is the most common reason people contact us before ordering. The short answer: measure the outer diameter of your nursery pot, then choose a basket with an inner opening at least 1 inch wider.

6-inch nursery pot — look for a basket with a 7-inch or wider inner opening
8-inch nursery pot — look for a basket with a 9-inch or wider inner opening
10-inch nursery pot — look for a basket with an 11-inch or wider inner opening
12-inch nursery pot — look for a basket with a 13-inch or wider inner opening

Every product page on our site lists the inner diameter of the basket. If you are still unsure, email us your pot size and we will confirm which basket works.

See the full plant basket size guide for a complete chart by pot diameter and plant type.